Homeowner FAQ

What does "Verified" mean?

It means a TraIDCred reviewer looked at a document the contractor uploaded (like a license or an insurance certificate), and confirmed it appears to be what it claims to be and appears valid and unexpired as of the date we reviewed it (the "last reviewed" date shown on the profile). That's it.

What does "Verified" NOT mean?

It does not mean we guarantee, certify, endorse, or recommend the contractor. It does not mean the contractor is skilled, honest, safe, or right for your job. It does not mean a license or insurance policy is still active today, and it does not mean we confirmed anything with the state licensing board or the insurance company. "Verified" is an honest record of a document review — not a promise about the person or the future.

How are licenses verified?

A person on our team reviews the uploaded license document to confirm it looks like a genuine license of the type claimed and is not expired as of the review date. We do not currently confirm licenses directly with the issuing state or licensing board. You should still check the contractor's license status with the appropriate state or local authority.

How is insurance reviewed?

The same way: we review the uploaded certificate of insurance to confirm it looks like the coverage claimed and shows dates that are current as of our review. An insurance certificate is a snapshot — coverage can lapse, be cancelled, or have limits and exclusions we don't evaluate. We do not confirm coverage with the insurer. Confirm current coverage directly with the carrier before you rely on it.

Does TraIDCred guarantee the contractor's workmanship?

No. We never guarantee workmanship or the quality of any work.

Does TraIDCred guarantee the contractor's honesty?

No. We can't guarantee anyone's honesty. We review documents; we don't vouch for character.

Does TraIDCred guarantee that the contractor is insured?

No. We can tell you a contractor showed us an insurance certificate that looked current when we reviewed it. We do not guarantee that coverage is in force now or that it covers your project.

What if the information changes after it's reviewed?

It can, and we may not know right away. A "Verified" status reflects the document as of the last reviewed date shown on the profile. Licenses and insurance can change or lapse at any time without telling us. Always check the dates shown, and do your own confirmation before hiring.

How often are credentials reviewed?

Credentials are reviewed when they're submitted, and again when they're replaced or when a document reaches its expiration date. We may re-review at other times. We do not monitor credentials in real time, so treat every status as a point-in-time result.

What happens if someone lies or uploads a fake document?

Submitting forged, altered, or misleading documents violates our rules. When we find it, we can reject the document, remove the "Verified" status, take down or suspend the profile, and — where we reasonably believe unlawful conduct occurred — report factual information to the appropriate authorities. See our Fraud & Misrepresentation Policy.

How do I report inaccurate information?

Email support@traidcred.com. Tell us the profile and what looks wrong, and we'll review it.

Why aren't all the documents public?

To protect people's privacy and security. A public profile shows status and basic details (like the credential type, status, expiration, and last-reviewed date) — never the actual document files, their contents, or sensitive information like ID or tax numbers. If you need to see a specific document, the contractor can grant you time-limited access through the platform.

Why should I still do my own due diligence?

Because TraIDCred is a helpful starting point, not a guarantee. We show you an honest, timestamped record of documents we reviewed — but we don't confirm them with the state or insurer, we don't monitor them in real time, and we don't vouch for the person or their work. Before you hire, confirm the license with the state, confirm insurance with the carrier, get a written contract, check references, and use your own judgment. That's how you protect yourself — and it's exactly what our Verification Program Terms ask you to do.