Refund Policy

1. Summary

This Refund Policy explains when TraIDCred does and does not provide refunds for paid Services. It works together with the Subscription & Billing Terms. Nothing in this Policy limits any refund or cancellation right you have under applicable law.

2. Recurring subscription fees

2.1 Cancel anytime; no proration by default. You may cancel at any time. When you cancel, your Subscription stops renewing and remains active until the end of the current paid billing period. Except as stated below or required by law, recurring Subscription fees already charged are non-refundable, and TraIDCred does not provide prorated refunds for the unused portion of a billing period.

2.2 Early Access goodwill window. Because the Services are offered through the Early Access Program, TraIDCred will, as a matter of good faith, refund the most recent Subscription charge if you request it within fourteen (14) days of that charge and you have not materially used the paid Services during that period. This goodwill window is in addition to any right you have under law.

3. Setup fees

One-time setup fees are non-refundable once the associated setup work or access has been provided, except as required by law or where TraIDCred did not provide the paid Service.

4. Refunds we do provide

TraIDCred will provide a refund or credit where: (a) you were charged in error or double-charged; (b) TraIDCred discontinues a paid Service you prepaid for (prorated for the unused, prepaid period); or (c) a refund is required by applicable law.

5. Refunds we do not provide

Except as required by law or expressly stated here, TraIDCred does not provide refunds for: (a) partial billing periods after cancellation; (b) periods in which the paid Services were available to you but you did not use them; (c) a Verification outcome you disagree with (Verification is a review, not a guarantee — see the Verification Program Terms); or (d) termination of your Account for your violation of the Terms.

6. How to request a refund

Contact support@traidcred.com with your Account email and the charge in question. TraIDCred will review your request in good faith and respond within a reasonable time. Approved refunds are issued to your original payment method through Stripe.

7. Chargebacks

Please contact TraIDCred before initiating a chargeback so we can resolve the issue directly (see Subscription & Billing Terms §9). This does not limit your rights under your card issuer's rules or applicable law.

8. Governing law

This Policy is governed by the laws of the State of Utah and is subject to the governing-law and dispute-resolution provisions of the Terms of Service.